SHIPPING & TC's
HAJA Studio uses a carbon neutral courier company (who then uses the big guns, like Couriers Please and Fastway) staying true to our environmentally friendly integrity. Whilst they are generally pretty quick, they are sometimes held up. We recommend waiting at least 5 business days before letting us know it hasn't arrived, perhaps 7 business days if you're in more rural areas of Australia.
Express shipping can be selected in addition to your accessories order if you want it like, NOW. And we totally get it, so feel free to pop a note with your order so we can assess how to best get your goods to you in time! And have all your fingers and toes crossed.
If you have filled in your email details correctly then you should be updated every step of the way.
Our courier company cannot deliver to PO Boxes therefore if unavoidable, these addresses will be delivered by Australia Post.
Please ensure the correct address has been filled in as deliveries sent to incorrect addresses cannot be held liable by HAJA Studio or the shipping company.
* HAJA Studio reserves the right to allocate "authority to leave" or "signature on delivery" on your order. If you require signature on delivery at your residential address, please specify this in your order notes. If you are not available to sign for your delivery, another attempt can be arranged through the courier or left with your local postal office. If multiple unsuccessful attempts are made, or the parcel not picked up within 7 days then the item will be returned to us. It is your responsibility to pay for re-delivery where every effort has been made to deliver your order.
Please note, we do not accept returns for change of mind.
Given the nature of your chosen accessories, earrings and hair accessories cannot be returned unless deemed faulty. On this rare occasion please show us at firstname.lastname@example.org
We take painstakingly pride in our designs and years of experience so we are confident you won't be let down by the HAJA brand, unfortunately we can not perfect though!